Unit 2 – Lesson Plans | Unit 2 – Supplemental Materials

Mastering Customer Service

1Unit 2_ Mastering Customer Service – Lesson 1 – Introduction.pdfDownload PDF
2Unit 2_ Mastering Customer Service – Lesson 2 – When You don_t Understand.pdfDownload PDF
3Unit 2_ Mastering Customer Service – Lesson 3 – Giving Directions.pdfDownload PDF
4Unit 2_ Mastering Customer Service – Lesson 4 – Common Questions.pdfDownload PDF
5Unit 2_ Mastering Customer Service – Lesson 5 – Common Questions Part 2.pdfDownload PDF
6Unit 2_ Mastering Customer Service – Lesson 6 – Making a Phone Call.pdfDownload PDF
7Unit 2_ Mastering Customer Service – Lesson 7 – Answering Phone Calls.pdfDownload PDF
8Unit 2_ Mastering Customer Service – Lesson 8 – Responding to Problems.pdfDownload PDF
9Unit 2_ Mastering Customer Service – Lesson 9 – Responding to Emergencies.pdfDownload PDF
10Unit 2_ Mastering Customer Service – Lesson 10 – Clarifying the Problem.pdfDownload PDF
11Unit 2_ Mastering Customer Service – Lesson 11 – Reporting Complaints to Supervisors.pdfDownload PDF
12Unit 2_ Mastering Customer Service – Lesson 12 – Problem Solving in the Workplace.pdfDownload PDF
13Unit 2_ Mastering Customer Service – Lesson 13 – Requesting Help.pdfDownload PDF
14Unit 2_ Mastering Customer Service – Lesson 14 – Preparing for Speed Interviews.pdfDownload PDF
15Unit 2_ Mastering Customer Service – Lesson 15 – Speed Interviews.pdfDownload PDF

 

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