Mastering Customer Service
| 1 | Unit 2_ Mastering Customer Service – Lesson 1 – Introduction.pdf | Download PDF |
| 2 | Unit 2_ Mastering Customer Service – Lesson 2 – When You don_t Understand.pdf | Download PDF |
| 3 | Unit 2_ Mastering Customer Service – Lesson 3 – Giving Directions.pdf | Download PDF |
| 4 | Unit 2_ Mastering Customer Service – Lesson 4 – Common Questions.pdf | Download PDF |
| 5 | Unit 2_ Mastering Customer Service – Lesson 5 – Common Questions Part 2.pdf | Download PDF |
| 6 | Unit 2_ Mastering Customer Service – Lesson 6 – Making a Phone Call.pdf | Download PDF |
| 7 | Unit 2_ Mastering Customer Service – Lesson 7 – Answering Phone Calls.pdf | Download PDF |
| 8 | Unit 2_ Mastering Customer Service – Lesson 8 – Responding to Problems.pdf | Download PDF |
| 9 | Unit 2_ Mastering Customer Service – Lesson 9 – Responding to Emergencies.pdf | Download PDF |
| 10 | Unit 2_ Mastering Customer Service – Lesson 10 – Clarifying the Problem.pdf | Download PDF |
| 11 | Unit 2_ Mastering Customer Service – Lesson 11 – Reporting Complaints to Supervisors.pdf | Download PDF |
| 12 | Unit 2_ Mastering Customer Service – Lesson 12 – Problem Solving in the Workplace.pdf | Download PDF |
| 13 | Unit 2_ Mastering Customer Service – Lesson 13 – Requesting Help.pdf | Download PDF |
| 14 | Unit 2_ Mastering Customer Service – Lesson 14 – Preparing for Speed Interviews.pdf | Download PDF |
| 15 | Unit 2_ Mastering Customer Service – Lesson 15 – Speed Interviews.pdf | Download PDF |
