| 1 | Unit 2_ Mastering Customer Service – Class 6 (Making a Phone Call) Conversation Cards.pdf | Download PDF |
| 2 | Unit 2_ Mastering Customer Service – Lesson 3 (Giving Directions) Floor plan .pdf | Download PDF |
| 3 | Unit 2_ Mastering Customer Service – Lesson 5 (Common Questions) Conversation Cards.pdf | Download PDF |
| 4 | Unit 2_ Mastering Customer Service – Lesson 13 (Requesting Help) – Verb Match Up Cards.pdf | Download PDF |
| 5 | Unit 2_ Mastering Customer Service – Student Pages.pdf | Download PDF |
| 6 | Unit 2_ Mastering Customer Service – Lesson 9 (Responding to Emergencies) – Emergency Scenario Cards.pdf | Download PDF |
