Unit 2 – Lesson Plans | Unit 2 – Supplemental Materials

1Unit 2_ Mastering Customer Service – Class 6 (Making a Phone Call) Conversation Cards.pdfDownload PDF
2Unit 2_ Mastering Customer Service – Lesson 3 (Giving Directions) Floor plan .pdfDownload PDF
3Unit 2_ Mastering Customer Service – Lesson 5 (Common Questions) Conversation Cards.pdfDownload PDF
4Unit 2_ Mastering Customer Service – Lesson 13 (Requesting Help) – Verb Match Up Cards.pdfDownload PDF
5Unit 2_ Mastering Customer Service – Student Pages.pdfDownload PDF
6Unit 2_ Mastering Customer Service –  Lesson 9 (Responding to Emergencies) – Emergency Scenario Cards.pdfDownload PDF
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